Privacy Policy

1. Who We Are
Dr Libby Clinic is a UK-based medical aesthetics and wellness clinic led by a qualified medical doctor.

2. Information We Collect
We may collect your name, address, email address, telephone number, date of birth, relevant medical history, treatment records, photographs (with consent), payment information and information submitted through contact forms or mailing list subscriptions.

3. How We Collect Your Information
Personal data is collected through website contact forms, appointment bookings, consultations, treatment consent forms, email correspondence, telephone calls, social media enquiries, cookies and website analytics tools.

4. How We Use Your Information
We use your information to respond to enquiries, arrange appointments, provide treatments, maintain medical records, process payments, send marketing communications where consent has been provided, and comply with legal obligations.

5. Legal Basis for Processing
We process personal data based on consent, contractual necessity, legal obligations, legitimate interests and, where relevant, the provision of healthcare.

6. Mailing List Subscriptions
If you subscribe to our mailing list, we may send updates, treatment information, special offers and educational content. You may unsubscribe at any time.

7. Cookies and Analytics
Our website may use cookies and analytics tools such as Google Analytics to monitor site usage and improve user experience.

8. Data Storage and Security
We implement appropriate technical and organisational safeguards to protect personal information from unauthorised access, loss, misuse or disclosure.

9. Sharing Your Information
We only share personal information with trusted service providers where necessary to operate our business and deliver services.

10. Data Retention
Medical and personal records are retained only for as long as necessary to comply with legal, professional and regulatory obligations.

11. Your Rights
Under UK GDPR, you have the right to access, correct, restrict or object to processing, request deletion where applicable, request data portability and withdraw consent.

12. Patient Enquiries and Contact Forms
Information submitted via our website forms is used solely to respond to your enquiry and arrange consultations or treatments.

13. Data Access Requests
You may request a copy of the personal information we hold about you, and we will respond in accordance with applicable legislation.

14. Complaints
You may contact us directly or lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.

15. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact Dr Libby Clinic using the details listed on the website.